10 steps to assurance
Our 10-step process provides assurance that your contracts are effective, deliverables are understood and quantitative KPIs are consistently met.
The Problem
Bridging the gap between contracts and performance
Often, when an organisation isn’t getting value from its contracts, there’s a disconnect with its purpose. They also don’t have the right tools to measure how well contractors and suppliers are performing. And if there’s a lack of clarity about the support processes and what service providers or suppliers are actually delivering, things get even more complicated.
When there are not enough people available or they’re not being used effectively, and when management processes are unfamiliar, decisions end up being made without enough data. On top of that, there’s no up-to-date reporting system in place, which leads to poor value from contracts. Cultural differences also play a role, and plant availability is not up-to-par.
To address these challenges, our solution focuses on bridging the gap between contracts and performance. This involves setting realistic goals, implementing a performance dashboard that tracks and measures key performance indicators (KPIs), and adopting a comprehensive ten-step process that incentivises achievements and fosters active engagement.
The Solution
Our 10-step process
Click on a step below to learn more.
- Conduct in-depth interviews and analysis to gain a comprehensive understanding of the client’s current experience with contracts, suppliers, and service providers.
- Identify pain points, challenges, and areas for improvement in the existing contract management process.
- Collaborate with the client to establish and communicate the organisation’s core values.
- Develop strategies and frameworks to ensure that these values are integrated into the contract management process and upheld by service providers and product suppliers.
- Assess the client’s organisational culture and align it with the goals and objectives of the contract management process.
- Identify cultural differences that may impact effective contract management and develop strategies to foster a culture of collaboration, accountability, and continuous improvement.
- Implement robust contract management systems and software to streamline processes, enhance efficiency, and ensure transparency.
- Establish clear roles, responsibilities, and reporting structures within the organisation to facilitate effective contract management.
- Collaborate with the client’s leadership team to define a clear contract management strategy aligned with the organisation’s overall goals.
- Identify and empower contract management leaders within the organisation who will champion the process and ensure its successful implementation.
- Conduct a thorough analysis of the marketplace and industry trends relevant to the client’s contracts and suppliers.
- Stay updated on market dynamics and regulatory changes that may impact contract and product performance and adapt strategies accordingly.
- Assess the client’s workforce and identify the skills, expertise, and resources required for maximum efficiency.
- Develop strategies for recruitment, training, and development to ensure that the right people are in place to support contract management initiatives.
- Document clear and standardised processes and procedures for contract management.
- Establish guidelines for contract creation, negotiation, execution, monitoring, and evaluation, ensuring consistency and compliance.
- Implement a robust contractor/supplier selection process that ensures the right partners are chosen for each contract.
- Evaluate potential contractors/suppliers based on their capabilities, track record, cultural fit, and ability to meet key success criteria.
- Recognise and celebrate achievements and milestones within the contract management process.
- Establish a culture of appreciation and reward for individuals and teams who contribute to successful contract outcomes.