Iron Ore Port Facility: Optimising production through contract efficiency

In the case study, the challenge was the extremely low performance of contracted service providers, multiple safety incidents recorded daily, and the significant impact of conveyor systems’ availability on production. The availability of qualified and competent personnel was also a concern, leading to extended shutdown durations. The solution involved removing the existing service provider, implementing a new service provider and management structure, auditing equipment, and ordering replacements for more efficient maintenance. Stringent monitoring of job methodologies, monthly financial reporting, and a continuous improvement process were implemented. The key outcomes included a 27% increase in conveyor availability, improved understanding of asset condition, zero incidents in the first year, enhanced transparency of service providers’ performance, and recognition of the service provider within the client’s annual award ceremony with three prestigious commendations.

The Challenge

• • Contracted Service providers’ performance was extremely low

• • Multiple safety incidents were being recorded each day

• • Conveyor systems’ availability was dramatically affecting production

• • Availability of qualified and competent people was poor

• • Shutdown duration were being extending by the lack of available personnel and equipment

The Solution

• • Removed existing service provider

• • Implemented new service provider and management structure

• • Audited current equipment being used and ordered replacements and new technology to perform maintenance more efficiently and effectively

• • Stringently monitored job methodologies and changed where necessary

• • Service provider presented monthly financial reporting on all tasks

• • Implemented a rigorous continuous improvement process

Key Outcomes

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